Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

 
Subscriptions

 
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

 
Preorders at The OOM

Every OOM object is made in small batches in Dalat, Vietnam. A preorder reserves a piece from the batch currently in production and lets us make only what is spoken for.

What you are ordering

Preorder items are clearly marked on the product page with an estimated shipping window. Your order confirmation repeats that window. If a product page does not show a preorder note, the item is in stock and ships on our standard schedule.

Payment

You are charged in full at checkout. This secures your place in the batch. We do not take partial deposits on preorders.

Shipping window

Each batch ships within the window shown on the product page typically 2–4 weeks from the close of the preorder period. Windows are estimates, not guarantees. Handmade laminated wood is finished, conditioned, and inspected before it leaves the workshop, and we will not ship a piece early to meet a date.

You will receive an email when your order ships, with tracking.

If a batch runs late

If we expect to miss the stated window by more than 14 days, we will email you before the window closes with a revised date. At that point you may keep your order or cancel for a full refund, your choice, no questions asked.

Cancellations and changes

You may cancel a preorder for a full refund at any time before it ships. Reply to your order confirmation or write to us at info@theoomlab.store

Address changes are welcome up to the moment your order ships. After that, changes go through the carrier and may carry a fee.

Mixed orders

If your order contains both in-stock and preorder items, the whole order ships together when the preorder item is ready. If you would prefer the in-stock items sooner, place them as a separate order or contact us at info@theoomlab.store

Returns

Our standard return policy applies to preorders: we accept returns for items that arrive defective or damaged. Contact us within 7 days of delivery with photos and we will replace the piece or refund you. We do not accept change-of-mind returns.

Pricing

Preorder pricing is the same as retail pricing. We do not run preorder discounts, and prices do not change between reservation and shipment.

International orders

International preorders ship the same way as our regular international orders. Duties and taxes, where applicable, are the responsibility of the recipient unless the checkout states delivered-duty-paid.

Natural variation

Wood or laminate veneer are natural materials. Grain, figure, and tone vary from piece to piece and from the photographs. This is not a defect. Each object is inspected against a reference sample before shipping.

Questions

Write to us at info@theoomlab.store. We answer every message within two business days.

 

 

 

Try before you buy

 
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.